| Position Description | BASIC FUNCTION: As the primary point of contact for JGA, this role involves welcoming visitors, managing the reception area and breakroom, and ensuring smooth communication both internally and externally to uphold a professional image for the company.
Responsibilities include handling phone calls, creating a positive first impression, addressing inquiries, managing office supplies, and providing administrative support to the administrative staff.
MAJOR DUTIES AND RESPONSIBILITIES:
- Open and prepare the office every morning.
- Prepare coffee for all. Empty the dishwasher and reload.
- Straighten lobby area.
- Make sure printers are on and have both kinds of paper loaded.
- Greet visitors and staff, and maintain a tidy, professional reception, lobby, and conference room
- Answer and direct calls to the appropriate individual. Forward appropriately along with incoming and outgoing mail, packages, and deliveries.
- Ensure the breakroom is tidy.
- Clean out the refrigerator monthly.
- Keep all items stocked.
- Strong verbal and written communication skills are essential for interacting with visitors and colleagues.
- Assist with conference room scheduling to ensure that no meetings are double-booked and the room is tidy before and after each meeting.
- Act as the backup contact for the Business Manager for all building and Maintenance requests.
- Take concerns from staff and coordinate with the appropriate person to resolve issues (i.e., temperature, housekeeping, etc.)
- Act as a liaison between the Building Manager and JGA.
- Coordinate office-wide events.
- All other duties as assigned or requested.
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| Skills/Experience Needed: | KNOWLEDGE, SKILLS, AND PERSONAL CHARACTERISTICS:
- Ability to work with and maintain confidential information.
- Excellent communication skills, written and verbal, including excellent phone etiquette.
- Professional, friendly, personable attitude.
- Able to communicate with and handle upset callers and customers.
Responsibilities and Duties
- Confidence and good working knowledge of the JGA business
- Answer and address incoming phone calls in a timely and polite manner
- Determine the purpose of the call and direct the call appropriately
- Greet and assist walk-in traffic
- Be aware of surroundings and know who comes and goes from the office
- Receive and deliver messages accurately, completely & timely
- Kitchen duties: Coffee, stock supplies, and clean up
- Maintain printers
- Maintain, order, and organize office supplies, including stationery, business cards, etc.
- Assist with guests
- Miscellaneous record keeping and filing
- Miscellaneous administrative projects
Qualifications and Skills
- Excellent communication (verbal and written) and interpersonal skills
- Self-starter with the confidence to make decisions and the ability to be creative
- Manage own time effectively
- Accuracy and timeliness of work
- Knowledge of Microsoft Office Suite (Word, Excel, Outlook, Teams), Adobe, and Bluebeam
- Experience with office equipment like printers and phone systems
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